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Service disruption planned for early Tuesday, July 16

Posted on Monday Jul 15th

Posted in News, Cable TV, Internet, Telephone

UPDATE July 16, 8 a.m.: The transition to the new equipment was completed around 2:30 a.m.

If your services didn’t return automatically, please try rebooting your router and cable TV DVR/set-top boxes. Refer to these videos for instructions on rebooting your equipment: https://www.alliancecom.net/blog/service-disruption-planned-for-early-tuesday-july-16

If your services don’t resume after rebooting, call us at (605) 582-6311 for further assistance.

Also, approximately 30 channels are missing on basic cable TV. Our technicians are working to restore those as quickly as possible.

Thank you for your patience as we complete these final upgrades so we can offer faster Internet speeds later this year.
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We are in the final stage of some equipment upgrades that will allow us to offer you faster Internet speeds later this year.

On Tuesday, July 16, from 12:01 a.m. to 5 a.m., we will be replacing equipment at one of our central offices. You will lose all Alliance services at some point during the transition, and some services could be disrupted from a half hour to several hours.

Your services should return automatically. However, if they don’t, you might need to reboot your wireless router and your cable TV DVR/set-top boxes. Watch these videos for tips on how to reboot your equipment.

We know it’s never a good time to disrupt services. We hope to minimize the inconvenience by performing this upgrade during the early morning hours when our network usage is the lowest.

We’re excited to announce that this is the final equipment upgrade and service outage that we have scheduled in preparation for launching higher speeds later this year. If you have questions, please dial 611 from any phone with Alliance service or (605) 582-6311 from your cell phone.

Happy 4th of July from Alliance Communications

Posted on Monday Jul 1st

Posted in News

Alliance Communications wishes you a fun and safe July 4th holiday. It’s a wonderful time to celebrate the many blessings, freedoms, and opportunities we enjoy in the United States. In observance of the July 4th holiday, our offices will be closed on Thursday, July 4. For assistance, dial 611 from any phone with Alliance service or call (605) 582-6311 from your cell phone. To make a payment, use the drop box outside of our offices in Baltic, Brandon or Garretson, or click on our website’s payment tab.

Alliance transitioning to new equipment for offering faster Internet speeds

Posted on Tuesday Jun 25th

Posted in News, Internet

Alliance currently is transitioning customers to new central office equipment that will give you faster Internet speeds later this year.

However, during this equipment transition, some customers may experience temporary freezing or buffering. High bandwidth users, such as telecommuters and gamers, may notice these issues the most.

Our upgrade will continue thru July, and we are working to minimize services issues as much as possible during this time. Typical troubleshooting tasks like rebooting your router and replacing equipment at your home or business won’t correct this particular issue.

We’re excited to offer customers faster Internet speeds, but we apologize for the inconvenience you may experience during our equipment transition. We appreciate your patience over the next few weeks.

Temporary service disruption on June 24-28

Posted on Monday Jun 24th

Posted in News, Internet, Telephone

On June 24-28, Alliance will be making network changes in isolated areas of LARCHWOOD, LESTER, HUDSON, ALCESTER, INWOOD, and HILLS. These changes will allow us to offer even faster Internet speeds in the future. Unfortunately, these changes will temporarily disrupt Internet, cable and phone services in those isolated areas.

Alliance will give you prior notification when we’re ready to start working in your area. You will receive a phone call to the number you have on record with us. Your services could be down for as little as 15 minutes or for as long as 2-3 hours, but the disruption will only occur one time at your home or business. To restore your services, unplug your wireless router, DVRs and set-top boxes from their electrical outlets and then plug them back in.

Alliance closes digital divide for residents north of Sherman

Posted on Tuesday May 28th

Posted in News, Internet

Alliance Communications, based in Garretson, S.D., received a grant from the State of South Dakota to bring fiber-optic broadband Internet to an underserved area north of Sherman, S.D.

“Connecting homes and businesses directly to a 100 percent fiber-optic network gives users the fastest and most reliable Internet connection available anywhere,” said Ross Petrick, general manager for Alliance Communications.

The project will bring reliable broadband to homes, farms and businesses and create new telecommuting opportunities to locations in northeastern Minnehaha County and southeastern Moody County along SD Highway 11. Network construction to approximately 65 homes and two businesses will begin this spring and will be completed late Fall 2019.

Honor and reflect on Memorial Day

Posted on Friday May 24th

Posted in News

On Memorial Day, we stop to remember loved ones we have lost, especially those who died while defending our nation. The management and employees of Alliance Communications encourage you to pay tribute to these fallen soldiers and reflect on their profound contributions to our nation.

In observance of Memorial Day, our offices will be closed from Saturday, May 25, through Monday, May 27. For assistance, dial 611 from any phone with Alliance service or call 605-582-6311 from your cell phone. To make a payment, use the drop box outside of our offices in Baltic, Brandon or Garretson, or click on our website’s payment tab.

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