From time to time, Alliance adjusts our Internet speed packages to ensure we’re providing you with the bandwidth you need now and years into the future. Over the next few months, we will be transitioning customers to higher Internet speeds for no additional charge. To maximize your new speed, you’ll want to make sure your equipment can keep up. Just like computers and cell phones, wireless routers should be updated about every three years. These tips will help you decide if you need a new router.
Alliance Communications and the Brandon Valley Area Chamber of Commerce held a groundbreaking ceremony on Wednesday, July 31, to celebrate the start of construction on Alliance’s new building at 1400 E. Aspen Blvd., in Brandon.
Paperless billing simply means you’ll receive your Alliance Communications statements via email rather than “snail mail” and pay them electronically with just a few clicks. It’s super easy to make the switch, and you’ll enjoy these benefits:
If your household’s Internet usage has grown significantly in the last year or two but your Internet plan has stayed the same, your connection may now be overloaded. This can make your Internet seem slow. Here’s what to do:
If a power outage disrupts your Alliance services, your phone, Internet and cable services should return automatically once electricity is restored. But if they don’t, you should unplug your set-top boxes, DVRs, and routers, wait for a few minutes, and then plug them back in.
Just as a reminder if you lose power, your Optical Network Terminal will start using its backup battery (if you chose to have one installed) for a few hours. When your ONT is using its backup battery, it will only support phone service and 911 access over a corded phone. Remember that cordless phones need electricity to function.
Call our office at 605-582-6311 or 1-800-701-4980 if you need help restoring your services following a power outage.
UPDATE July 16, 8 a.m.: The transition to the new equipment was completed around 2:30 a.m.
If your services didn’t return automatically, please try rebooting your router and cable TV DVR/set-top boxes. Refer to these videos for instructions on rebooting your equipment: https://www.alliancecom.net/blog/service-disruption-planned-for-early-tuesday-july-16
If your services don’t resume after rebooting, call us at (605) 582-6311 for further assistance.
Also, approximately 30 channels are missing on basic cable TV. Our technicians are working to restore those as quickly as possible.
Thank you for your patience as we complete these final upgrades so we can offer faster Internet speeds later this year.
We are in the final stage of some equipment upgrades that will allow us to offer you faster Internet speeds later this year.
On Tuesday, July 16, from 12:01 a.m. to 5 a.m., we will be replacing equipment at one of our central offices. You will lose all Alliance services at some point during the transition, and some services could be disrupted from a half hour to several hours.
Your services should return automatically. However, if they don’t, you might need to reboot your wireless router and your cable TV DVR/set-top boxes. Watch these videos for tips on how to reboot your equipment.
We know it’s never a good time to disrupt services. We hope to minimize the inconvenience by performing this upgrade during the early morning hours when our network usage is the lowest.
We’re excited to announce that this is the final equipment upgrade and service outage that we have scheduled in preparation for launching higher speeds later this year. If you have questions, please dial 611 from any phone with Alliance service or (605) 582-6311 from your cell phone.