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If you have a simple question, you might find the answer in our Frequently Asked Questions section below.

Can’t find the answer you’re looking for? Submit a question or give us a call.

In this video, we guide you through different troubleshooting suggestions if you have no video signal or none of your TV’s are working.

Suggestion 1
Make sure your television is turned to the correct input, which will be HDMI 1, Component or Channel 3 or 4, depending on the type of television you have. Newer televisions usually use HDMI or Component inputs. Televisions more than five years old may use Channel 3 or 4.

To change inputs:
On your remote, press the TV button located on the top left, and then press the input button located on the bottom left. Keep pressing the input button until the picture appears. Then press the STB button.

Suggestion 2
Your set-top box or DVR might not be in sync with your television. Make sure both your set-top/DVR and your television are turned on.

How do I program my remote?

Review the manuals below. If you still need help, don’t hesitate to give us a call.

Small Button Remote Control Manual

Large Button Remote Control Manual

You can also click here to find the brand codes.

Schedule DVR recordings online

Yes. You can manage your Digital Cable TV services from your computer or mobile devices.

IMPORTANT: Before you begin, you need to call our office to receive your login information. Dial 611 from any phone with Alliance service or call 605-594-3411.

  • Option 1. DVR Web Portal on your computer. Click here for instructions on using the portal.
  • Option 2. MyTVs App on your mobile devices. Click here for instructions on using the app.

Digital Cable Instruction Manuals

Hit the exit button located in the middle of your remote.

We will replace remotes with normal wear and tear at no cost. Otherwise, a new remote costs $15. Call our office or stop by to pick one up.

Unplug your DVR or set-top box for about two minutes and then plug it back in.

Also, if you have another television that is not connected to a DVR or set-top box, you can check if that particular channel is experiencing problems on that television, too. If the problem is occurring on both televisions, either the programmers or Alliance Communications is experiencing trouble.

Unplug your DVR or set-top box for about two minutes and then plug it back in.

Also, if you have another television that is not connected to a DVR or set-top box, you can check if that particular channel is experiencing problems on that television, too. If the problem is occurring on both televisions, either the programmers or Alliance Communications is experiencing trouble.

1. Just press the On Demand button on your remote. The Library Main Screen will appear. Select the Library you’re interested in exploring.

2.  Select the movie you’d like to watch. The movie title, price, rental period, description, rating and length will be shown.

3. To preview a trailer for the movie, select the Preview button. To watch the movie, press the Rent button.

4. The purchase information screen will appear containing the event’s title and price. The purchase screen also will allow you to share the event with the rest of your Whole Home Group. Enter your Purchase Pin and select the Rent button. The default PIN is 0000 until you change it.

5. Your movie should begin playing immediately.

The charge for your On Demand movie rental will appear on your next Alliance bill.

If you have questions or need help, dial 611 from any phone with Alliance service or call 605-582-6311 from your cell phone.

What more instructions? Click here.

1. Just press the On Demand button on your remote. The Library Main Screen will appear. Select the Library you’re interested in exploring.

2.  Select the movie you’d like to watch. The movie title, price, rental period, description, rating and length will be shown.

3. To preview a trailer for the movie, select the Preview button. To watch the movie, press the Rent button.

4. The purchase information screen will appear containing the event’s title and price. The purchase screen also will allow you to share the event with the rest of your Whole Home Group. Enter your Purchase Pin and select the Rent button. The default PIN is 0000 until you change it.

5. Your movie should begin playing immediately.

The charge for your On Demand movie rental will appear on your next Alliance bill.

If you have questions or need help, dial 611 from any phone with Alliance service or call 605-582-6311 from your cell phone.

What more instructions? Click here.