Alliance Communications Blog

Software update to impact isolated portions of Brandon

Posted on Monday Apr 16th

Posted in News

Alliance Communications will be updating software on Tuesday, April 17, at 12:01 a.m., which will impact isolated portions of Brandon. If you experience service issues on Tuesday morning, please unplug your DVRs/set-top boxes and wireless router and plug them back in. Then if your services still don’t resume, dial 611 from any phone with Alliance service or dial (605) 582-6311 from your cell phone for immediate assistance.

Outage tips during weekend blizzard

Posted on Friday Apr 13th

Posted in News, Cable TV, Internet, Telephone

This weekend’s storm has the potential to cause power outages, which will impact your Alliance services.

Corded landline phones will operate on your backup battery for a few hours; however, Internet and cable services will not work without electricity.

Here are some tips to follow AFTER electricity returns:

1. Your Alliance services should automatically resume after electricity is restored.

2. If services do NOT resume, unplug your wireless router, DVR/set-top boxes, and landlines phones from the electrical outlets and plug them back in. Also check your electrical panel to ensure there are no tripped breakers. Then try using your services again.

3. Still experiencing problems? To receive immediate assistance 24 hours a day, call (605) 582-6311 from your cell phone or dial 611 from any Alliance phone. Messages sent to email@alliancecom.net or Alliance’s Facebook page will be monitored intermittently. Please call if you need immediate assistance.

Additional technicians will be available this weekend if needed. They will be dispatched as conditions safely allow.

Outage tips during weekend blizzard

Posted on Friday Apr 13th

Posted in News, Cable TV, Internet, Telephone

This weekend’s storm has the potential to cause power outages, which will impact your Alliance services.

Corded landline phones will operate on your backup battery for a few hours; however, Internet and cable services will not work without electricity.

Here are some tips to follow AFTER electricity returns:

1. Your Alliance services should automatically resume after electricity is restored.

2. If services do NOT resume, unplug your wireless router, DVR/set-top boxes, and landlines phones from the electrical outlets and plug them back in. Also check your electrical panel to ensure there are no tripped breakers. Then try using your services again.

3. Still experiencing problems? To receive immediate assistance 24 hours a day, call (605) 582-6311 from your cell phone or dial 611 from any Alliance phone. Messages sent to email@alliancecom.net or Alliance’s Facebook page will be monitored intermittently. Please call if you need immediate assistance.

Additional technicians will be available this weekend if needed. They will be dispatched as conditions safely allow.

Alliance returns excess dollars to our cooperative customers

Posted on Thursday Apr 5th

Posted in News, Cable TV

What other Internet, cable or phone provider gives you money back? At Alliance Communications, our cooperative customers share in our financial success. This year, Alliance is returning $2.29 million to those who were customers in 2006 and 2016.

Alliance provides at-cost services to its members, while investor-owned companies operate to maximize profits for their shareholders. Simply by subscribing to services from Alliance, you’re assigned capital credits for earnings Alliance experiences above the cost of doing business.

Outage tips during weekend blizzard

Posted on Friday Apr 13th

Posted in News, Cable TV, Internet, Telephone

This weekend’s storm has the potential to cause power outages, which will impact your Alliance services.

Corded landline phones will operate on your backup battery for a few hours; however, Internet and cable services will not work without electricity.

Here are some tips to follow AFTER electricity returns:

1. Your Alliance services should automatically resume after electricity is restored.

2. If services do NOT resume, unplug your wireless router, DVR/set-top boxes, and landlines phones from the electrical outlets and plug them back in. Also check your electrical panel to ensure there are no tripped breakers. Then try using your services again.

3. Still experiencing problems? To receive immediate assistance 24 hours a day, call (605) 582-6311 from your cell phone or dial 611 from any Alliance phone. Messages sent to email@alliancecom.net or Alliance’s Facebook page will be monitored intermittently. Please call if you need immediate assistance.

Additional technicians will be available this weekend if needed. They will be dispatched as conditions safely allow.

New and improved webmail coming March 26

Posted on Tuesday Mar 20th

Posted in News, Internet

On Monday, March 26, Alliance Communications is upgrading its webmail. This new webmail platform contains a new look and offers improved usability, especially if you view your webmail on mobile devices. Your address book and emails will continue to be available on the new platform. Continue reading if you want to preview instructions for the new webmail program prior to March 29.

Outage tips during weekend blizzard

Posted on Friday Apr 13th

Posted in News, Cable TV, Internet, Telephone

This weekend’s storm has the potential to cause power outages, which will impact your Alliance services.

Corded landline phones will operate on your backup battery for a few hours; however, Internet and cable services will not work without electricity.

Here are some tips to follow AFTER electricity returns:

1. Your Alliance services should automatically resume after electricity is restored.

2. If services do NOT resume, unplug your wireless router, DVR/set-top boxes, and landlines phones from the electrical outlets and plug them back in. Also check your electrical panel to ensure there are no tripped breakers. Then try using your services again.

3. Still experiencing problems? To receive immediate assistance 24 hours a day, call (605) 582-6311 from your cell phone or dial 611 from any Alliance phone. Messages sent to email@alliancecom.net or Alliance’s Facebook page will be monitored intermittently. Please call if you need immediate assistance.

Additional technicians will be available this weekend if needed. They will be dispatched as conditions safely allow.

Equipment upgrades in Brandon area will disrupt services

Posted on Monday Nov 13th

Posted in News, Cable TV, Internet, Telephone

Alliance will be making equipment upgrades in the Brandon area throughout the next few months. These changes will allow us to offer faster Internet speeds in the future.

Unfortunately, this upgrade will disrupt your Internet, cable and phone services. To regain service, you will need to unplug your wireless router, DVRs and set-top boxes from their electrical outlets and then plug them back in. Please call us at 582-6311 if your services don’t resume.

We’re upgrading small sections of Brandon at a time. You will receive a notification call from us when your area will be impacted. We apologize for the service disruption; however, we have some exciting announcements on the horizon.

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