Alliance email changes and improvements coming soon

How to prepare for Alliance’s email changes

If you use an email address, we are transitioning to a new email platform that offers more security and storage. Customers will be transitioned in groups from Nov. 10 – Dec. 10.

This platform will offer you more security because it has two-factor authentication. Two-factor authentication is an extra layer of security designed to ensure that you’re the only person who can access your account, even if someone knows your password. Plus, you’ll receive four times more storage compared to what you have now.

**Any contacts you have saved within Alliance’s webmail program WILL transition to the new webmail program.**

How to prepare for the transition:

TIP 1. Update your email username in your device if you haven’t already. Step-by-step instructions are included in the videos below. Then when logging into your email, start using your entire email address, not just the portion before the @ sign. For example, use, not just joesmith.


TIP 2. You will need to rebuild your friends and enemies list for your spam filter after the transition occurs.

TIP 3. Make sure important email addresses are saved into your webmail address book if you want them to transition to the new webmail platform. Email addresses that autofill but aren’t entered into your webmail address book won’t transition to the new webmail platform. (You won’t need to worry about Step 3 on devices where you’re using an email program like Outlook, Apple Mail, Thunderbird, etc.)

If you have questions, please don’t hesitate to contact us by dialing 611 from any phone with Alliance service or (605) 582-6311 from your cell phone. You also can send a message to

New Alliance Webmail Instructions Manual






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