Digital Cable Support

We're here to help

If you have a simple question, you might find the answer in our Frequently Asked Questions section below.

Can't find the answer you're looking for? Submit a question or give us a call.

Can I schedule DVR recordings online?

Yes. You can manage your Digital Cable TV services from your computer or mobile devices.

IMPORTANT: Before you begin, you need to call our office to receive your login information. Dial 611 from any phone with Alliance service or call 605-594-3411.

  • Option 1. DVR Web Portal on your computer. Click here for instructions on using the web portal.
  • Option 2. ManageMyTVs App on your mobile devices. Click here for instructions on using the app.
How do I program my remote?

Review the manuals below. If you still need help, don't hesistate to give us a call.

Small Button Remote Control Manual

Large Button Remote Control Manual

You can also click here to find the brand codes.

Where do I find printable digital cable instruction manuals?
How do I use the on-screen guide?

How do I control live TV?

How do I record a program using my DVR?

How do I set up lists of favorite channels?

How do I manage my recordings?

How do I order Pay Per View?

Ordering pay-per-view movies and events is simple and convenient. Click here for instructions or click below for a video tutorial.

How do I customize my settings?

How do I set parental controls?

How do I view my caller ID list through my TV?

How do I listen to my voice mail messages on my TV?

How does the Weather App work?

What is the What's Hot App?

I'm stuck in the program guide. How do I get out?

Hit the exit button located in the middle of your remote.

I need a remote. What is the cost?

We will replace remotes with normal wear and tear at no cost. Otherwise, a new remote costs $15. Call our office or stop by to pick one up. 

My picture is frozen. What should I do?

Unplug your DVR or set-top box for about two minutes and then plug it back in.

Also, if you have another television that is not connected to a DVR or set-top box, you can check if that particular channel is experiencing problems on that television, too. If the problem is occurring on both televisions, either the programmers or Alliance Communications is experiencing trouble.

Why is one of my channels is "unavailable"?

Unplug your DVR or set-top box for about two minutes and then plug it back in.

Also, if you have another television that is not connected to a DVR or set-top box, you can check if that particular channel is experiencing problems on that television, too. If the problem is occurring on both televisions, either the programmers or Alliance Communications is experiencing trouble.

My TV is on, but there's no programming?

Suggestion 1
Make sure your television is turned to the correct input, which will be HDMI 1, Component or Channel 3 or 4, depending on the type of television you have. Newer televisions usually use HDMI or Component inputs. Televisions more than five years old may use Channel 3 or 4.

To change inputs:
On your remote, press the TV button located on the top left, and then press the input button located on the bottom left. Keep pressing the input button until the picture appears. Then press the STB button.

Suggestion 2
Your set-top box or DVR might not be in sync with your television. Make sure both your set-top/DVR and your television are turned on.