General Internet Questions

We're here to help

 If you have a simple question, you might find the answer in our Frequently Asked Questions section below.  Can't find the answer you're looking for? Submit a question or give us a call.

Acceptable Use Policy

Alliance Internet Acceptable Use Policy

This agreement is by and between Alliance Internet, duly authorized and existing under the laws of the State of South Dakota with its office at P.O. Box 349, 612 Third Street, Garretson, South Dakota 57301, and the undersigned Customer for the provision by Alliance Internet or its subcontractors of certain electronic communication services and related items.

  1. Service Warranties: With respect to the Service provided, Alliance Internet makes no warranties of any kind, expressed or implied, including any implied warrantee or merchantability or fitness of this service for a particular purpose. Alliance Internet takes no responsibility for any damages suffered by the Customer, including, but not limited to, loss of data from delays, non-deliveries, misdeliveries, or service interruptions caused by Alliance Internet's own negligence or Customer's errors and/or omissions.

  2. Acceptable Use: This service may only be used for lawful purposes. Materials and/or transmissions in violation of any local, state or federal regulation(s) are prohibited. This includes, but is not limited to copyrighted materials, material legally judged to be threatening or obscene, or material protected by trade secrets.

  3. Use of Information: Use of any information obtained via this service is at Customer's risk. Alliance Internet specifically denies any responsibility for the accuracy or quality of information obtained through its service.

  4. Inappropriate Usage: Alliance Internet or other relevant authorities may determine inappropriate usage of this account and the privilege may be revoked at Alliance Internet's discretion.

  5. Change of Status: Alliance Internet will occasionally require new registration and account information by the Customer to continue service. Also, the Customer shall notify Alliance Internet in writing of any changes in the account information.

  6. Limitation of Liability: Neither party shall be liable to the other for any loss, damage, liability, or expense arising out of or in relation to this agreement or the provision of service or equipment, however caused, whether grounded in the contract, tort (including negligence) or thereby of strict liability. The parties agree to work in good faith to implement the purpose of this Agreement, recognizing the network connection and services to be provided by Alliance Internet could not be made available under these terms without an increase in cost if the parties were to assume a greater liability.

  7. Billing and Minimum Terms: Customer will be billed the first business day of the month after Alliance Internet receives his/her order in Garretson, South Dakota, for the coming month's fixed service costs, as well as the past month's fees. The first payment may also include network connection and installation costs, including service fees, local access and monthly lease costs appropriate to the service selected. These fees are non-refundable. The monthly service fees are independent of the amount of traffic or systems access by users at the Customer's location. Billing will be included with your monthly telephone bill.

  8. Security: Alliance Internet makes no warranties, expressed or implied, concerning the security of the Customer's Data or computer system(s) or network. Use of Alliance Internet's High-Speed Service provides a constant connection to the Internet, which may be accessible to other computers connected to the Internet. The Customer is responsible for security connections regarding his/her computer(s) or network.

  9. Hosting: Alliance Internet's Service is not intended or designed for hosting of private or public Internet sites. This activity may result in immediate suspension of the user's account and Internet service.

  10. Equipment: Alliance Internet will provide Customer with equipment to enable Customer to receive Internet Service. This equipment remains the property of Alliance Internet. In the event Customer terminates Internet Service, Customer is responsible for returning the equipment to Alliance Internet in working condition. Customer is liable for damages or loss of any equipment.

  11. Alliance Internet reserves the right to evaluate on an individual basis the bandwidth or hardware utilization of individual accounts. Excessive bandwidth or hardware utilization that affects the ability of Alliance Internet to provide service will result in the account being re-evaluated and may, at the discretion of Alliance Internet, require user to upgrade the account service agreement or to notify the activity creating the excessive use.

  12. The System Administrator has the absolute right to suspend any login at any time without cause or notice if:

    • A local user or other Internet Service Provider Webmaster or System Administrator complains of extreme abusive behavior by the login user.

    • The System Administrator judges the login user's actions to be a threat of immediate harm to any computing facility.

    • The login user violates, or appears to be in violation of, any provision of the Alliance Internet Internet Service Agreement and Acceptable Use Policy.

  13. Bandwidth: Actual data transfer or throughput may be lower than the minimum connection speed due to Internet congestion, server speeds, protocol overheads and other factors that cannot be controlled by Alliance Internet.

  14. These Terms and Conditions supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with terms and conditions of any order submitted. Use of Alliance Internet's Service constitutes acceptance of these Terms and Conditions.

  15. Alliance Internet does not allow users to originate unsolicited bulk e-mail ("Spam"). This activity will result in the immediate suspension of the user's account.

  16. If Customer is under age 18, Customer must have a parent or legal guardian sign a consent form for account activation.

  17. The Customer who registered the account is solely responsible for all access and actions taken with regard to the account. It is the account owner's responsibility to safeguard the account password and to ensure the Alliance Internet's Service Agreement and Acceptable Use policies are honored. 

Network Management Policy

Alliance Communications commits to the open and non-discriminatory use of the Internet by its customers and commits to use reasonable network management practices to ensure an open Internet. Alliance Communications will manage its network and provide access in accordance with the Federal Communications Commission’s (FCC’s) Open Internet Rules (adopted December 21, 2010 in 25 FCC Rcd 17905) and in compliance with any future rules adopted by the FCC.

Alliance Communications shall make available public information on its website ( regarding its network management practices, performance and commercial terms of its service sufficient for consumers to make an informed choice regarding their use of such services.

Alliance Communications will not unjustly or unreasonably prevent or interfere with competition among Content, Applications, Service, or Device Providers.

Network Security and Congestion Management
Alliance Communications uses generally accepted technical measures to provide acceptable service levels to all customers, such as application-neutral bandwidth allocation, as well as measures to address service attacks, illegal content and other harmful activities to protect network integrity and reliability.

Alliance Communications reserves the right to prioritize traffic based on real time and non-real time applications during heavy congestion periods based on generally accepted technical measures.  Alliance Communications may set speed thresholds on the amount of data you as a customer can upload and download within stated time periods.  If you exceed these thresholds, Alliance Communications may temporarily limit the speed at which you can send and receive data over the Alliance Communications access network.  Alliance Communications may use other traffic management and prioritization tools to help ensure equitable access to the Alliance Communications network for all customers.

Alliance Communications monitors customer usage to efficiently manage the performance of the network to ensure a sustainable quality broadband service is provided.

Congestion due to malfunctioning hardware and/or software will be remedied as quickly as network engineers can diagnose and identify the offending hardware / software.

Congestion due to malice will be remedied using any technique available, including protocol-aware filtering and rate-limiting, to control and limit the offending source. Alliance Communications may seek criminal charges against those who inflict network malice.  Alliance Communications may also attempt to recover costs incurred from network malice.

It is not acceptable to use the Alliance Communications network for any purpose that violates local, state or federal laws or to transmit communications that might be highly offensive or damaging to any recipients or to use the service in a manner that is unintended.  It is not acceptable to interfere with, violate, circumvent, misuse, distribute or disrupt network users, equipment or services, which include but are not limited to:

  • Attempting to obtain unauthorized access to any network or account. This includes accessing data not intended for end-user customers, logging into a server or account without being expressly authorized to access or probing the security of other networks.
  • Attempts to interfere with the Service of others including users, hosts and networks. This includes “denial of service” attacks, “flooding” of networks, deliberate attempts to overload a Service and attempts to “crash” any host.
  • Reselling any Alliance Communications Internet Services, without Alliance Communications’ written consent.
  • Distribution of Alliance Communications Internet Services beyond the scope of your end-user account.
  • Equipment, accessory, apparatus, circuit or devices that are harmful to the network, shall not be attached to or connected with Alliance Communications facilities.
  • Circumventing copyright laws and regulation, including the unauthorized download of music, video, images, books, software or content and/or other copyright protected works.

Alliance Communications offers spam filtering as an add-on service to each of our customer’s email addresses.  Details of this service are listed on Alliance Communications’ website.  Alliance Communications will not ask you for your password in an unsolicited telephone call or email. If you believe your password has been compromised, you should immediately change your password to prevent the unauthorized use of it.

Alliance Communications shall not unjustly or unreasonably block access to lawful content, applications, services or non-harmful devices, subject to reasonable network management.

Alliance Communications shall not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, subject to reasonable network management practices.

Commercial Pricing
Please click on the following website link for pricing information including monthly prices, usage-based fees, and fees for early termination or additional network services:

Contact Information
If you have any questions regarding this policy, dial 611 from any phone with Alliance service or call 605-594-3411.

Do We Sell Network Equipment?

Alliance sells wireless and wired routers, as well as gigabit ethernet switches. The pricing for these devices is as follows:

Netgear Wireless N Routers $85
Cisco-Linksys Wireless G Routers $65
D-Link Wired Routers $55
D-Link 8-port Switch $50

Set up Browser's home page?

Your home page can be your own web site, your favorite search engine or portal. Many customers use Starting Points as their home page because it provides quick access to local and national web sites. If you do not use this web site as your home page, we recommend that you bookmark it so you can easily access customer updates, policy statements and other valuable information.

Internet Explorer:

  1. Double-click on the Internet Explorer icon to open the browser window.

  2. In the address line, type the address of the page you would like to have as your home page, and press Enter. (Example:

  3. Click on Tools. Then click on Internet Options.

  4. On the General tab, click on the Use Current button.

  5. The URL for the page you went to will appear in the box next to Address.

  6. Click OK to go back to your web page.


  1. Double-click on the Firefox icon to open the browser window.

  2. In the address line, type the address of the page you would like to have as your home page, and press Enter. (Example:

  3. Click on Tools. Then click on Options.

  4. On the Main tab, click on the Use Current Pages button.

  5. The URL for the page you went to will appear in the box next to Home Page.

  6. Click OK to go back to your web page. 

How do I setup my personal website?

To setup your personal website, you will first need to use an FTPS(File Transfer Protocol over SSL) program.  To use FTPS, you need an FTPS program such as WinSCP, FileZilla, or ExpanDrive.  ExpanDrive is a commercial program and must be purchased.  FileZilla and WinSCP are open-source programs and are free to use.

To access your FTP site, you must first provide the following information:

Host Name:
Your username (the first part of your e-mail address, such as jdoe, not
Your password

Note: For residential customers, your username and password for the FTP site are the same as your e-mail username and password.   For commercial customers, the username and password may be different.

Once you are logged into the server, you can transfer your web files to your directory on the server.

The URL to access your web files is

For example, would be able to access his files at

How do I get a domain name?

To get a domain name, you must first go to the website of a domain name registrar such as GoDaddy or Network Solutions.  Once there, you must use their search tool (usually located on the front page of the site) to determine if your desired domain name is available.  If the domain name is available, you will be given the option to purchase it with a credit card.  Domain names can be purchased on a yearly basis, or you can purchase them for a number of years.  Depending on your needs, it may be wiser to purchase the domain name for a number of years, as most registrars offer price breaks for doing so.

Once you have purchased the domain name, the registrar company will send you an email with an account name and password.  Keep this information in a secure location, as you will need it when it comes time to renew the domain name.  You will also need this information so that you can point your domain name to the Alliance Communications DNS servers.

When you have received your account information from your registrar, you will need to log into that company's Web site and change the DNS for your domain name so that, rather than using the registrar's parked servers, they will instead point to the Alliance DNS servers.  The addresses to use for this are and  Once this has been done, you simply need to contact us and let us know that you are ready for us to host your domain name.  While doing this, keep in mind that DNS changes typically take 24-48 hours to propagate throughout the Internet.

Please note that you will incur a $3.95 monthly charge when hosting a domain name with Alliance Communications.  Please contact us for more pricing information or for further assistance.

What is DNS?

DNS stands for Domain Name System.  In the early days of the Internet, back when it was controlled by the Defense Advanced Research Projects Agency (DARPA), traversing the net was made possible by a manually-updated list of server names and IP addresses.  When people wanted to access a server, they needed to consult this list for the appropriate server name or IP address.  As this fledgling mesh of networks rapidly grew, it became apparent that the "telephone book method" of managing server name/IP address translations was unfeasible.  As a result, DNS was born.

In the 1980s, control of the Internet was transferred from DARPA to the National Science Foundation (NSF), and development and refinement of DNS continued.  In 1992, Congress granted NSF the right to commercialize the Internet, and the World Wide Web as we know it was born.  Thanks to DNS, it was possible for companies to assign easily-remembered names like to Web services.  If it were not for the development of DNS, today's Internet would not exist.

Browsing the Web has become as common-place as making a phone call.  We open up our browser of choice and we go to the Web page that we want to visit.  Although this appears to be a simple task that is completed solely by your computer, it is actually a four-step process involving your computer, a DNS server, and the Web server that is hosting the Web page.

For example, when you enter into the address bar of your browser and press ENTER, that information is sent across the Internet to your ISP's DNS server, where it is translated into the IP address of the Web server hosting that page (  The DNS server then sends that IP address back to the computer, allowing the browser to connect to the Web server. The Web server then processes your request for the Web page and sends the appropriate content to your browser.  Voila!  Your computer displays the requested Web page in the blink of an eye.  The diagram below further illustrates this process.

As you can see, DNS is a very simple concept made possible by a very complex global system.  The intricacies of the global DNS network are beyond the scope of this document.  If you would like more detail on DNS and domain names, click here.

Choose a Community

Please select a community below for pricing and promotions applicable to your location: