Low-Income Assistance

Several low-income assistance programs are available to help you afford your communication services. To be eligible, you must meet income-based criteria or participate in specific programs.

What is the Affordable Connectivity Program?

The Affordable Connectivity Program (ACP) is a Federal Communications Commission program that provides a discount of up to $30 per month toward broadband service for eligible households.

How do I apply?

There are two steps to enroll:

1) Go to GetInternet.gov to apply or print out a mail-in application.
2) Contact your preferred participating provider, such as Alliance Communications, to select a plan and have the discount applied to your bill.

Get more details and eligibility criteria at fcc.gov/ACP?

What is Lifeline?

Lifeline is a federal government program that assists qualified low-income residents with a monthly reduction of $9.25/month on broadband Internet service or $9.25/month on telephone service.

What are the eligibility criteria for Lifeline?

You must meet income-based criteria currently defined as at or below 135% of the Federal Poverty Guidelines (see table below) or participate in at least one of the following programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit.

135 percent of federal poverty guidelines (as of January 2023)
1 person: $19,683
2 people: $26,622
3 people: $33,561
4 people: $40,500
5 people: $47,439
6 people: $54,378
7 people: $61,317
8 people: $68,256
For each additional person, add $6,939.

Lifeline Rules

Once you qualify, your household can get Lifeline for internet or telephone services, but not both. Your household can only get Lifeline from one internet company and it can only benefit per household, not per person. If more than one person in your household* gets Lifeline, you will break the FCC’s rules and lose your benefit.

*A household is a group of people who live together and share income and expenses, even if they are unrelated.

Do not give your benefit to another person. 

Lifeline is non-transferable. You cannot provide your Lifeline benefit to another person, even if they qualify.

Be honest. 

You must give accurate and true information on this form and on all Lifeline-related forms or questionnaires. If you give false or fraudulent information, you will lose your Lifeline benefit (i.e., de-enrollment or being barred from the program) and the United States government can take legal action against you. This may include (but is not limited to) fines or imprisonment.

You may need to show other documents. 

You may need to show an official document from one of the qualifying programs or to prove your annual income. If you qualify through a government program: copies of your state ID card and an official document from the program you are qualifying through. (The document must contain your name.) If you qualify through your income: copies of your state ID card and pay stubs for three consecutive months (or other accepted documents). Visit lifelinesupport.org to see the full list of accepted documents.

How do I apply?

1) Apply online through the Lifeline National Verifier 
Visit LifelineSupport.org from any computer or mobile device. You most likely will need to upload verification documents to the website if you don’t qualify under the Federal Public Housing Assistance. If you’re deemed eligible for benefits, contact Alliance Communications at 1-800-701-4980. The Lifeline National Verifier does not notify the provider.
2) Apply in person at one of our business offices
Brandon: 1400 E. Aspen Blvd.
Garretson: 612 Third St.
Baltic: 501 Second St.
An Alliance representative will enter your information and enroll you if you’re eligible. Please bring documentation that proves you’re eligible to receive Lifeline benefits.
3) Apply by mail
Complete FCC Form 5629. Then mail the application and a copy of documentation that proves you’re eligible to receive Lifeline benefits to USAC at the address listed on the application.

What is the Minnesota Telephone Assistance Plan (TAP)?

Minnesota’s Telephone Assistance Plan (TAP) TAP offers a $10.00 per month discount on home landline telephone service* to low-income consumers residing in Minnesota.
*Please note that TAP credits can only be used to reduce the price of landline service.

What are the eligibility criteria?

Consumers enrolled in the following programs may already be eligible:
  • Federal Public Housing Assistance
  • Medical Assistance
  • Supplemental Nutrition Assistance Program
  • Supplemental Security Income
  • Veterans Pension or Survivors Pension Benefit
  • Bureau of Indian Affairs General Assistance
  • Tribally Administered Temporary Assistance for Needy Families
  • Head Start
  • Food Distribution Program
  • TAP is also available to those who are behind in paying their bills.

How do I apply?

Click here to apply for the Minnesota Telephone Assistance Program.
Your phone service provider can assist you with the application(s) or contact the Minnesota Public Utilities Commission for assistance, at consumer.puc@state.mn.us or 651-296-0406 or 1-800-657-3782.