As your local service provider, we know how much you rely on your connection every day—and that there’s never a good time for interruptions. This service alerts page is designed to help you plan ahead by sharing details about upcoming scheduled maintenance and updates. We schedule this work during our lowest-usage hours whenever possible to minimize disruption. Regular proactive updates for our equipment and software help keep your service reliable.

If you have questions or need assistance, please call (605) 582-6311 or contact us here.

Network Updates

Date: Tuesday, July 14, 2026

Location: Alliance service area

Details: Update July 14, 2026 3:16 p.m. 

This issue has been resolved.

We’re currently investigating an issue affecting some inbound phone calls. Some customers, primarily in South Dakota, may experience problems when calling certain phone numbers on our network, including both Hosted Voice and traditional phone services. In some cases, callers may hear dead air or be unable to complete their call.

Our technicians are actively working to identify the cause and restore normal service as quickly as possible. We’ll provide updates as soon as we have more information.

We appreciate your patience and understanding.

Service Update: July 14, 12:42 p.m.

We have received additional information from our network partners regarding the phone calling issues affecting some customers.

At this time, the issue has been traced to upstream carrier networks outside of Alliance Communications’ network.

• Customers calling from AT&T Wireless, or other wireless providers that use the AT&T network, may experience problems reaching some Alliance phone numbers.
• Our network partner has also identified a separate routing issue involving another carrier that is affecting some inbound calls.

These carriers are actively working together to resolve the issue. Because the problem is outside of Alliance’s network, restoration may take longer than we initially anticipated.

We apologize for the inconvenience and appreciate your patience. We’ll continue to provide updates as we receive more information.

Date: Tuesday, July 14, 2026, between 8:30 a.m. and 4:30 p.m.

Location: Magnolia, MN

Details: Technicians will be performing equipment updates serving your location. This work will be performed remotely from our central office, and no entry to your home or property will be required. During this time, your service may be briefly interrupted for approximately 10 minutes between 8:30 a.m. and 4:30 p.m.

Date: Wednesday, July 15, 2026, between 8:30 a.m. and 4:30 p.m.

Location: Magnolia, MN

Details: Technicians will be performing equipment updates serving your location. This work will be performed remotely from our central office, and no entry to your home or property will be required. During this time, your service may be briefly interrupted for approximately 10 minutes between 8:30 a.m. and 4:30 p.m.

Date: Thursday, July 16, 2026 between 8:30 a.m. and 4:30 p.m.

Location: Magnolia, MN

Details: Technicians will be performing equipment updates serving your location. This work will be performed remotely from our central office, and no entry to your home or property will be required. During this time, your service may be briefly interrupted for approximately 10 minutes between 8:30 a.m. and 4:30 p.m.