Notices

Annual Notices Brochure

Click here to view the brochure inserted into customers' bills.

Privacy and Customer Security Policy

Alliance is committed to providing privacy protection in today’s ever evolving world. The goal of this Policy is to assure customers that Alliance is serious about privacy.  If you have any questions about our policy, contact us here or call (605) 594-3411.

This Policy applies to the use of “individual customer information,” meaning, information about specific customers. Generally, information that does not reveal a customer’s identity is not considered to be individual customer information. As a specific example, “aggregated information,” such as the number of individuals that access a website on a particular day, does not raise a privacy concern and is not covered under this policy.

Information Collection and Use: Alliance obtains and uses individual customer information for business purposes only. We obtain information about our customers that helps to provide them with Alliance services. This information may also be used to protect customers, employees and property against fraud, theft or abuse; to conduct industry or consumer surveys; and to maintain good customer relations.

Customers have many opportunities to control how we use their individual information to introduce them to new products and services. For example, Alliance will not call customers who have expressed to us a preference not to be called for marketing purposes. Customers can also have their names removed from direct mail lists that we use. The same will be true for email if Alliance decides to use email to send new product information to its customers.

However, we do use individual customer information internally for our own general marketing and planning purposes. Unless we have your consent, such information is combined into aggregations that do not include individual customer identities. Under certain circumstances, we are required by law to disclose the aggregated information to other companies, but in such cases customer identities are not included.

Disclosure of Individual Customer Information: Alliance allows customers to control how and if Alliance discloses individual information about them to other persons or entities, except as required by law or to protect the safety of customers, employees or property. For example, if Alliance is served with valid legal process for customer identification, we may be required to release this information. In addition, under certain circumstances, we share customer information with other carriers and with law enforcement to prevent and investigate fraud and other unlawful use of communications services.

Subject to legal and safety exceptions, Alliance will share individual customer information only with persons or entities outside the company when the customer has consented to such action, or when we have advised the customer of the opportunity to “opt-out” (to choose not to have the information disclosed). We are required to provide directory publishers with listings information – name, address and phone number – for purposes of publishing and delivering directories. Persons can ask to not be published in directories and/or directory assistance. However, if Alliance enters into a merger, acquisition, or sale of all or a portion of its assets, a customer’s personally identifiable information will, in most instances, be transferred as a part of the transaction. In addition, we may, where permitted by law, provide information to credit bureaus, or provide information and/or sell receivables to collection agencies, to obtain payment for Alliance billed products and services.

Information Management and Security: All Alliance employees are responsible for safeguarding individual customer communications and information. Alliance requires Alliance personnel to be aware of and protect the privacy of all forms of customer communications – whether they are voice, data or image transmissions – as well as individual customer records. Alliance makes clear that employees who fail to follow this Privacy and Customer Security Policy will face disciplinary action, which can include dismissal. All employees are trained regarding their responsibilities to safeguard customer privacy.

Alliance strives to ensure that information we have about our customers is accurate, secure and confidential, and to ensure that our employees comply with our privacy policy. We will not tamper with, intrude upon or disclose the existence or contents of any communication or transmission, except as required by law or the proper management of our network. Access to databases containing customer information is limited to employees who need it as part of their job performance – and such employees follow strict guidelines when handling such information. Alliance uses safeguards to increase data accuracy and to identify and authenticate the sources of customer information. We use locks and physical security measures, sign-on and password control procedures, internal auditing techniques and other types of security as appropriate for the information stored to protect against unauthorized use of terminals and entry into our data systems.

Alliance requires that records be safeguarded from loss, theft, unauthorized disclosure, and accidental destruction. In addition, sensitive, confidential, or proprietary records must be protected and maintained in a secure environment. It is our policy to destroy records containing sensitive, confidential, or proprietary information in a secure manner. Hard copy confidential, proprietary, or sensitive documents must be made unreadable before disposition or recycling, and electronic media must be destroyed using methods that prevent access to information stored in that type of media. Just as employees would report stolen property, employees must report missing records and suspicious incidents involving records.

We encourage our employees to be proactive in implementing and enforcing the Alliance Privacy and Customer Security Policy. If employees become aware of practices that raise privacy concerns, they are encouraged to report them to their supervisors as soon as reasonably possible.

Compliance with Laws and Public Policy Participation: Alliance complies with all applicable privacy laws and regulations. Customer and policymaker perceptions of privacy have changed over time and will continue to do so. Changes in technology can also alter what is appropriate in protecting privacy. Laws may change accordingly. We will regularly examine – and update, if necessary – the Alliance Privacy and Customer Security Policy.

Alliance Communications Services Catalog

This document contains a complete list of Alliance's local services. The catalog is a required document that regulators require we post as part of the detariffing process. If you have questions about Alliance's services, dial 611 from any phone with Alliance service or call 605-594-3411.

National Do Not Call Registry

The National Do-Not-Call Registry has been established to offer you a choice about receiving telemarketing calls at home. Registering will stop most telemarketing calls, but it will not stop calls from certain non-profit and political organizations and calls from organizations with which you have established a business relationship.

Consumers can register their residential telephone numbers, including wireless numbers, on the National Do-Not-Call Registry by telephone or by Internet at no cost. The number will be on the Do-Not-Call list the day after registration; however, telemarketers have up to 31 days to remove the number from their call lists. You may register up to three numbers at one time if registering on the Internet. If registering via telephone, you can register only one number at a time, and you must call from the telephone number you are registering. A number can be removed from the Do-Not-Call Registry at any time.

To register or remove a number from the Do-Not-Call Registry, call 1-888-382-1222 or click here to register online.

Statement of Nondiscrimination

This institution is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online here, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter by mail to U.S. Department of Agriculture, Office of Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.

Information from Alliance Communications

Your privacy matters to us. We pledge to protect your privacy and keep your trust. As we provide services to you, we gather information about the quality, technical configuration, type, destination, and amount of products and services you use. We also gather data during application processes. This information is known as Customer Proprietary Network Information (CPNI) and “Non Public Personal Information.”

Under federal law, you have a right and Alliance Communications has a duty, to protect the confidentiality of your CPNI. Alliance Communications will not disclose or sell this information, unless required to do so by law, or upon receipt of an affirmative written request by a customer. Alliance Communications may share or permit access to your CPNI on a limited, as-needed basis with trusted agents and contractors (billing and technical support vendors) that assist us in providing services. They share a duty to protect your CPNI. Know that we limit access to your personal information to employees, agents or contractors who must use the information to provide products and services to you. Our employee handbook, non-disclosure agreements and the law restrict further sharing of this information in order to guard your personal information.

From time to time, we would like to notify you of additional products available from us outside of the existing business relationship we have with you. For example, if you have our local voice service, you may be interested to learn about specials on our cable television service. You have the right, under federal law, to be excluded from these special notifications.

If it is acceptable to receive information about additional products and services, you need to do nothing. However, if you prefer to be excluded from these notifications, please contact us here. Ask us to limit your CPNI, and include your name and Alliance account number or Alliance phone number. Your Alliance Communications service is not impacted by this notification.

Minnesota Relay

Minnesota Relay is a free program that allows individuals who are deaf, deaf/blind, hard of hearing, or speech disabled to place and receive telephone calls. A communications assistant (CA) facilitates the conversation. All calls are confidential.

Minnesota Relay Telephone Numbers
Dial 7-1-1 and be connected to Minnesota Relay, and tell the CA the type of relay call you wish to make (i.e. TTY, HCO, VCO, STS, Spanish, etc.). Dialing the direct toll-free number for a specific type of relay call may result in faster connections because the call does not need to be transferred.

TTY, Voice, ASCII, Hearing Carry Over: 1-800-627-3529
CapTel (single-line): 1-877-243-2823 and then enter the phone number of the CapTel user.
Speech-to-Speech: 1-877-627-3848
Voice Carry Over: 1-877-627-3024
Two-Line Voice Carry Over: 1-866-855-4611
Spanish Relay: 1-877-627-5448
900 Pay-Per-Call: 1-900-230-3324

7-1-1 dialing access does not work for Video Relay Service (VRS), Internet Protocol (IP) Relay, or Internet Protocol Captioned Telephone Service (IP CTS) relay calls. These calls are initiated through the Internet. Hearing persons initiating a VRS or IP Relay call should call the provider’s toll-free number. IP CTS users should call their party directly, and a CA is automatically connected to the call.

Dialing 7-1-1 from a PBX: Callers from locations served by PBXs may be required to dial 9 or another prefix before entering the 7-1-1 code. If the 7-1-1 dialing access is not working from your phone, dial 1-800-627-3529 to be connected to Minnesota Relay.

Long Distance Relay Billing: Billing options include direct, collect, pre-paid calling card, carrier calling card, and third-party billing. If you do not indicate how you would like your long distance call(s) billed, charges will be billed to the number from which you are calling.

International Relay Calls: To place an international relay call from Minnesota dial: 7-1-1 or 1-800-627-3529. To place a relay call from outside the U.S., dial: 1-605-244-1837.

Relay Calls Using Public Payphones: Make local relay calls from coin-operated public payphones free of charge. Just dial 7-1-1 on most payphones and give them the local number that you wish to call. Long distance relay calls can be charged to a calling card (including a prepaid card) or by calling collect. Coins cannot be used to pay for a long distance relay call from a payphone.

Directory Assistance: The relay communications assistant will contact the appropriate directory assistance operator. After obtaining the phone number, you can place the call through Minnesota Relay or dial the number directly. (Note: Directory assistance is often subject to charges by your local service provider.)

900 Pay-Per-Call Services: Dial 1-900-230-3324 and provide the CA with the pay-per-call phone number. You will be billed directly by the service at its specified rate.

Customer Preference (Profile) Form: Completing and submitting the Customer Preference (Profile) form ensures that the relay user’s preferred carrier is used for long distance calls. 

Trouble Connecting to Minnesota Relay: If you call Minnesota Relay and hear something that sounds like fax tones, or if the line is silent, wait for a Minnesota Relay communications assistant to answer – this could take a minute or longer.

Assistive Telecommunications Equipment: The Telephone Equipment Distribution (TED) Program provides free equipment to eligible Minnesotans who have difficulties using the telephone due to a hearing, speech, or physical disability. Contact 800-657-3663, 866-635-0082 (VP), or 888-206-6555 TTY. E-mail: ted.program@state.mn.us

South Dakota Relay

Relay South Dakota provides telephone accessibility to people who are deaf, hard-of-hearing or speech-disabled. Relay South Dakota is available 24 hours a day, 365 days a year, with no restrictions on the length or number of calls placed. Relay South Dakota provides state-of-the-art technology; a full range of features and highly trained, professional Communication Assistants (CAs) to ensure that users are able to communicate easily and effectively every time they place a relay call. All calls are strictly confidential and no records of any conversations will be maintained.

What Equipment Do I Need to Use Relay?
The most common telephone device used to make a relay call is a TTY (text telephone). There are other telephone devices available, depending on the type of relay services used. South Dakota residents who are deaf, hard of hearing, deaf-blind or speech-disabled are eligible to receive specialized telephone equipment through the Equipment Distribution Program at CSD at minimal or no cost. For more information on how to obtain specialized telephone equipment in your area, call toll free 866-246-5759 (v/tty).

Telecommunication Equipment Distribution Program
TEDP is for people who are deaf, hard of hearing, deaf-blind or speech-impaired or have difficulty communicating on the telephone. Special equipment is available at no cost to enhance telephone communication.

To be eligible for equipment:
• You must be a resident of South Dakota
• You must have difficulty communicating on the telephone because of a severe hearing or speech impairment. (A severe hearing loss requires the use of a TTY or volume amplifier to communicate effectively on the telephone. Severe speech impairment means a speech condition that requires the use of a TTY to communicate effectively on the telephone.)
• You have existing telephone service in your home.

To get an application and certification form for TEDP, call CSD at (605) 362-2912 (V/TTY) or toll free (866) 246-5759 (V/TTY) or click here.

How to make a relay call?
1. Dial 7-1-1 from anywhere inside South Dakota, or dial toll-free (800) 877-1113 from anywhere outside the state.
2. Ask the communication assistant to dial the area code and telephone number you are calling.
3. The communication assistant will type the spoken words to the TTY user and voice the typed words back to the standard phone you are calling.
4. Speak slowly and directly to the person you are calling, not to the relay operator.
5. Remember to say "go ahead" (typed "GA" on the TTY) each time you finish your part of the conversation to let the other person know to respond.

Make a Relay Call Today
(800) 877-1113 TTY
(800) 877-1113 Voice
(800) 877-1113 ASCII
(877) 981-9744 STS
(877) 981-9743 Spanish
(900) 230-3301 (TTY/Voice/ASCII/Spanish)
(877) 981-2117 VCO Direct

Relay Iowa

What is Relay Iowa?
Relay Iowa is a specialized service that guarantees all citizens access to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifically people who are deaf, deaf-blind, hard of hearing or have speech impairments, can communicate on the telephone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and Captioned Telephone in order to connect with family, friends or businesses with ease.

How does relay work?

Dial 7-1-1 or the appropriate toll-free number provided below to connect with Relay Iowa. A Communication Assistant (CA) will ask for the area code and number of the person you wish to call and will begin relaying the conversation. Generally, the CA will voice the typed message from the text telephone (TTY) user to the hearing person on the other end. The CA then relays the hearing person’s spoken words by typing them back to the TTY user. Specialized relay services are also available for people with speech impairments and for Spanish speaking residents.

Captioned Telephone
Captioned Telephone is ideal for people with hearing loss who are able to speak for themselves. A captioned telephone works like any other telephone with one important addition: it displays every word the other party says throughout the conversation. Captioned Telephone users can listen to the caller and read the captions on the display window. To call a Captioned Telephone user, dial: 1-877-243-2823.

How do I apply for specialized equipment?
The Iowa Equipment Distribution Program, called Telecommunication Access Iowa (TAI), helps pay for specialized equipment for residents of Iowa who are deaf, hard of hearing or speech impaired. Qualified individuals can receive a voucher for approximately 95% of the average cost of specialized telephone equipment. To apply online, click here or call 1-800-606-5099 Voice/TTY.

Access Numbers
Dial 7-1-1 or
TTY: 1-800-735-2942
Voice: 1-800-735-2943
VCO: 1-800-735-4313
Spanish: 1-800-264-7190
Speech-to-Speech: 1-877-735-1007
HCO: 1-800-735-2942
CapTel: 1-877-243-2823

Customer Service Information:
Voice/TTY: 1-888-516-4692
iarelay@hamiltonrelay.com
www.relayiowa.com

Relay Iowa and Telecommunications Access Iowa (TAI) are both programs of the Iowa Utilities Board. There is no charge to access Relay Iowa, although standard long distance charges apply.



Alliance DSL Service Guide 2017
Click here to view the filing.


 

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