Blog Archive

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Service disruption planned for early Tuesday, July 16

Posted on Monday Jul 15th

Posted in News, Cable TV, Internet, Telephone

UPDATE July 16, 8 a.m.: The transition to the new equipment was completed around 2:30 a.m.

If your services didn’t return automatically, please try rebooting your router and cable TV DVR/set-top boxes. Refer to these videos for instructions on rebooting your equipment: https://www.alliancecom.net/blog/service-disruption-planned-for-early-tuesday-july-16

If your services don’t resume after rebooting, call us at (605) 582-6311 for further assistance.

Also, approximately 30 channels are missing on basic cable TV. Our technicians are working to restore those as quickly as possible.

Thank you for your patience as we complete these final upgrades so we can offer faster Internet speeds later this year.
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We are in the final stage of some equipment upgrades that will allow us to offer you faster Internet speeds later this year.

On Tuesday, July 16, from 12:01 a.m. to 5 a.m., we will be replacing equipment at one of our central offices. You will lose all Alliance services at some point during the transition, and some services could be disrupted from a half hour to several hours.

Your services should return automatically. However, if they don’t, you might need to reboot your wireless router and your cable TV DVR/set-top boxes. Watch these videos for tips on how to reboot your equipment.

We know it’s never a good time to disrupt services. We hope to minimize the inconvenience by performing this upgrade during the early morning hours when our network usage is the lowest.

We’re excited to announce that this is the final equipment upgrade and service outage that we have scheduled in preparation for launching higher speeds later this year. If you have questions, please dial 611 from any phone with Alliance service or (605) 582-6311 from your cell phone.

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Temporary service disruption on June 24-28

Posted on Monday Jun 24th

Posted in News, Internet, Telephone

On June 24-28, Alliance will be making network changes in isolated areas of LARCHWOOD, LESTER, HUDSON, ALCESTER, INWOOD, and HILLS. These changes will allow us to offer even faster Internet speeds in the future. Unfortunately, these changes will temporarily disrupt Internet, cable and phone services in those isolated areas.

Alliance will give you prior notification when we’re ready to start working in your area. You will receive a phone call to the number you have on record with us. Your services could be down for as little as 15 minutes or for as long as 2-3 hours, but the disruption will only occur one time at your home or business. To restore your services, unplug your wireless router, DVRs and set-top boxes from their electrical outlets and then plug them back in.

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