We will be closed for the Easter holiday starting at noon on Friday, April 19. We will reopen on Monday, April 22, at 8 a.m. For assistance, dial 611 from any phone with Alliance service or call (605) 582-6311 from your cell phone.
Every cooperative customer is an owner of Alliance Communications. One benefit of being a member-owner is receiving capital credits payouts. If revenues exceed the costs of doing business, Alliance gives money back to its customers in the form of capital credits checks.
On Tuesday, April 16, Alliance will be making network changes in isolated areas of Howard that will allow us to offer even faster Internet speeds in the future. Unfortunately, these changes will temporarily disrupt Internet, cable and phone services in those isolated areas.
Alliance will give you prior notification when we’re ready to start working in your area. You will receive a phone call to the number you have on record with us. Your services could be down for as little as 15 minutes or for as long as 2-3 hours, but the disruption will only occur one time at your home or business. To restore your services, unplug your wireless router, DVRs and set-top boxes from their electrical outlets and then plug them back in.
With the incoming spring storm, icing on powerlines could cause some areas to lose electricity. If a power outage disrupts your Alliance services, your phone, Internet and cable services should return automatically once electricity is restored. But if they don’t, you should unplug your set-top boxes, DVRs, and routers, wait for a few minutes, and then plug them back in.
Just as a reminder if you lose power, your Optical Network Terminal will start using its backup battery (if you chose to have one installed) for a few hours. When your ONT is using its backup battery, it will only support phone service and 911 access over a corded phone. Remember that cordless phones need electricity to function.
Call our office at 605-582-6311 or 1-800-701-4980 if you need help restoring your services following a power outage.
Alliance Communications cooperative members are invited to the 63nd Annual Meeting on Saturday, June 8, at the Brandon Valley High School.* Traditionally, the meeting has been held in April; however, the Easter holiday presented scheduling conflicts this year. Alliance will still disperse capital credits during its regular April timeframe.
On Monday, April 1, Alliance Communications will be working on basic cable equipment in the communities of Larchwood, Inwood, Hudson and Alcester.
Customers who have basic cable TV may experience a few outages throughout the day, and each disruption may last about 10 minutes. We apologize for the disruptions. If you have additional questions, you can contact us by dialing 611 from any phone with Alliance service, or call (605) 582-6311 from your cell phone.