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Click below to learn how to set up your email on tablets, computers and smartphones. You'll also find other email tips.
Can't find the answer you're looking for? Submit a question or give us a call.
Wired Differently
Click below to learn how to set up your email on tablets, computers and smartphones. You'll also find other email tips.
Can't find the answer you're looking for? Submit a question or give us a call.
The e-mail server settings are listed below:
Incoming Mail (POP3): pop.alliancecom.net
-Port:110
Incoming Mail (IMAP): imap.alliancecom.net
-Port: 143
Outgoing Mail (SMTP): smtp.alliancecom.net
-Port: 465
-Security: SSL
-Authentication: email username/password (Required) (Case Sensitive)
If you have any questions or need assistance, please contact technical support by dialing 611 during business hours or by calling 1-888-302-3130 after hours.
After scrolling down, type in Username(do not type @alliancecom.net after), enter your password, and enter the outgoing SMTP mail server (smtp.alliancecom.net) Continue scrolling down for more settings
Setting up email in an iPad involves the following steps.
1. Go to your "Apps" and choose the "Settings" icon
2. Scroll down to the "Accounts" section and choose "Email"
3. At the bottom of the page in the "Common Settings" section choose "Settings"
4. Choose the "+" symbol at the top right of the page
5. Choose"Others" for the account
6. Type in your email address (example: jdoe@alliancecom.net) and your email password (Case Sensitive). Then choose "Manual Setup" at the bottom left.
8. All of your incoming setting should automatically populate. Please verify at the bottom how you want your deletion of emails to be handled (In this case it is set to never delete from server). Click Next.
9. Please Verify that the outgoing server settings match the following settings:
SMTP Server: smtp.alliancecom.net
Security Type: SSL (Accept all certificates)
Port: 465
Require Sign in: Make sure box is checked
Username: enter your username (Example: jdoe is the username for jdoe@alliancecom.net) (Case Sensitive)
Password: enter your password (Case Sensitive)
Choose Next
10. Choose the Sync Schedule you prefer (We recommend the most frequent setting which is 15 minutes in this case). Click next in the lower right.
11. Here you will have the option to name the email account and choose what name will display on your outgoing messages. Click "Next" in the lower right when finished.
12. Choose "Done with Accounts"
Below are the instructions for setting up an Alliance email address in Outlook 2013. Click on any of the pictures to enlarge them. Click outside of the picture to return them to normal size.
1. Start Outlook. On the FILE tab, click INFO and then ADD ACCOUNT.
2. In the ADD NEW ACCOUNT window, click on MANUAL SETUP OR ADDITIONAL SERVER TYPES. Click NEXT.
3. When asked to choose an E-mail service, click POP OR IMAP and then click NEXT
4. The Internet E-mail Settings window will appear. Here, enter the following information:
-> Enter your name and Alliance email address.
-> Enter your Alliance username and password (Case Sensitive)
-> Account Type: POP3
-> Incoming Mail Server: pop.alliancecom.net
-> Outgoing Mail Server: smtp.alliancecom.net
Click the MORE SETTINGS button.
5. In the INTERNET EMAIL SETTINGS window, click on the OUTGOING SERVER tab. Check the box labeled My Outgoing Server (SMTP) Requires Authentication. Make sure that it is set to Use Same Settings as My Incoming Mail Server.
6. Next, in the INTERNET EMAIL SETTINGS window, click on the ADVANCED tab. Type 465 in the "Outgoing Server (SMTP) box. Also, choose SSL for the "Use the following type of encrypted connection". Click OK when done.
7. Click NEXT and Outlook will test your settings. If all of the tests pass, click FINISH to complete the setup. If a test fails, go back and double-check your settings for spelling errors. Also look for spaces at the beginning or end of the username and password.
Below are the instructions for setting up an Alliance email address in Outlook 2010. Click on any of the pictures to enlarge them. Click outside of the picture to return them to normal size.
Below are the instructions for setting up an Alliance email address in Outlook 2007. Click on any of the pictures to enlarge them. Click outside of the picture to return them to normal size.
Below are the instructions for setting up an Alliance email address on the Macintosh email program. Click on any of the pictures to enlarge them. Click outside of the picture to return them to normal size.
If you are traveling outside of the Alliance service area and find that you cannot send email, the local ISP is probably blocking outgoing email on port 25 (the standard SMTP email port). Many ISPs do this to prevent infected customer computers from sending email out from their network.
To get around this problem, open your email settings and edit the outgoing server configuration. You will need to enableSSL encryption on the outgoing connection and change the port number from 25 to 465. These settings can usually be found in the advanced settings (or MORE SETTINGS, in the case of Microsoft Outlook).
If this fails to resolve the problem, then the ISP does not allow any outgoing email that is not from their email servers, or a firewall is blocking the connection to the server. The next best solution would be to log into Alliance webmail and use that service to send and receive emails while traveling. The address is http://webmail.alliancecom.net. Simply log in with your Alliance email username and password.
You can access your webmail in two different ways:
The best way to reduce Spam is by adding a Spam filter to your Alliance e-mail address. Spam messages are diverted to a "greymail" box so you can read them if you choose to do so. You can purchase both the virus and Spam filters for $2.50 per month. Dial 611 to have the features added to your Internet account.
You should also purchase additional security software.
In the past several months, numerous emails have been sent to Alliance customers, purporting to be from Alliance Communications. The subject lines of these emails are usually something to the effect of "Alliance Customer Care", "Dear Alliancecom Account Subscriber", "Confirm your Alliancecom.net Webmail Account to Avoid Closure", "Dear Valuable Customer", etc. The messages ostensibly come from “Alliance Internet Support”, “Alliance System Support”, “Alliancecom.net Support Team”, or some other variation. The content of these messages usually warns of a variety of webmail account problems the recipient will encounter if they do not promptly reply:
These emails are referred to as a phishing scheme, which can be defined as an attempt by someone to gain access to personal information that they should not have. In the case of this particular scheme, the sender is targeting ISPs like Alliance, and they are asking the recipient to either reply to the message the his/her email username or password.
Do not respond to these emails, as they are not legitimate.. The best course of action when you receive such an email is to delete it.
Ways to spot these fraudulent phishing attempts include:
Also, if you subscribe to the Alliance Communications Spam and Virus Filter, these messages will be quarantined. If you receive a message in your quarantine, purporting to be from Alliance Communications, disregard it. All email correspondence sent by Alliance Communications to its customers is not filtered by the Spam and Virus firewall. These messages should be treated like any other spam message and deleted. Whether you subscribe to the Spam and Virus filter or not, always remember that Alliance Communications never solicits account information from its customers via email.
Here is an example of a recent phishing e-mail:
From: Alliancecom Internet [mailto: helpdesk@alliancecom.net]
Sent: Monday, September 13, 2010 12:01 PM
Subject: Alliancecom Important Information
Announcements
Your ticket has been assigned an ID of [alliancecom.net #788818].
************************************************************************
We will be conducting our regularly scheduled maintenance, to ensure that we provide the highest quality in Internet connectivity and services to customers. Your connectivity and services with us may be interrupted for short periods during the maintenance window. We will also ensure minimal disruption to services where possible.
In order to enable us perform quality maintenance on your Internet access and e-mail service, please you must reply to this e-mail message confirming your Alliancecom webmail account details with us.
Do confirm your account details below.
*******************************************
1. First Name & Last Name:
2. Full User Email Address:
3. Password:
4. Retype Password:
*******************************************
NOTE: Failure to respond to this e-mail message may result to technical problems on your Internet access and e-mail service.
Thanks for your understanding, we wish you a pleasant day ahead.
**************************************************************************
To change your username or password, you may contact our office during busines hours by dialing 611 from any phone with Alliance service or call 605-594-3411.
People with weak passwords often fall prey to hackers and spammers who look to exploit security holes in computer systems. A weak password on an e-mail account can easily be cracked by a hacker, who can in turn use the account for nefarious purposes such as spamming and identity theft.
A weak password on a Web site can lead to on-line "grafitti"... a situation in which a hacker accesses the Web space and defaces the site. Also, hackers can access sites and plant worms, trojans, and other forms of malware that can infect the computers of people visiting the site.
A truly strong password should be at least five characters in length, and it should consist of a mixture of numbers, lettters (both upper and lowercase), and symbols. A good password should also be something that can be remembered. A password that is written on a sticky note and pasted to a monitor is a security risk. Spend some time thinking about your password.
To set up secure e-mail, your e-mail program must support it. Please consult the documentation for your e-mail program for support and setup information. To send and receive e-mail securely via your Alliance e-mail account, use the following settings:
Outgoing Mail Server: smtp.alliancecom.net
Incoming Server (POP3) SSL Port Number: 995
Outgoing Server (SMTP) SSL Port Number: 465
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