INTERNET TECHNICAL SUPPORT

When you need assistance, we’re here to help! If you have a simple question, you might find the answer in our Frequently Asked Questions section below.

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Dial-up Internet

• How do I check my on-line time?
• How do I set up a dial-up connection in Windows XP?
• What is my local dial-up number?

DSL High-Speed Internet

• How do I configure a Linksys Router to work with ADSL?
• How do I reboot my DSL modem?
• I can't get connected and my DSL light is off. What's the problem?
• Is there a user guide for DSL High-Speed Internet?

Fiber High-Speed Internet

• How do I configure a router to work with Internet over fiber?
• Is there a a user guide for High-Speed Internet over Fiber Optics?
• What about security on a fiber network?

General Internet Questions

• How do I access the Windows Vista network properties?
• How do I avoid getting Spam?
• How do I avoid getting viruses?
• How do I change my username or password?
• How do I check my e-mail away from home?
• How do I prevent hackers from getting into my computer?
• How do I report spam?
• How do I search the Web?
• How do I set up my home page?
• How do I use FTP (File Transfer Protocol)?
• I am having problems with the Internet. Where do I go for help?
• I am trying to open a window from a Web page in Internet Explorer, but nothing happens. What is wrong?
• I have upgraded to Internet Explorer 7, and now it takes longer to load Web pages. Why?
• I keep getting the following errors. What are these?
• What are the e-mail server settings?
• What are the system requirements for your service?
• What does "This page cannot be displayed" mean, and how do I fix it?
• Why are my Internet speeds so slow?

Online Safety

• How can I prevent my children from accessing inappropriate material on the Internet?
• How do I avoid getting e-mail viruses?
• How do I avoid getting spam?
• How do I prevent hackers from gaining access to my computer?
• Is my computer safe if I don't have any programs that protect it from outside threats?
• Is there a guide for the Internet lingo my kids are using when online?
• Is there a program that contains pop-up blocker, anti-virus, anti-spam, firewall, privacy control and parental control features all in one package?
• What is spyware and how do I get rid of it?
• Where do pop-up ads come from and how do I stop them?
• Why do I need an anti-virus program along with Alliance’s e-mail virus filter?
• Why should I avoid using file-sharing programs to download free music, software, etc.?

Spam and Virus Filter

• Do I need to wait for the notification message to check my Quarantine?
• How can I delete the messages in my Quarantine?
• How do I log into my spam quarantine?
• How do I use my Alliance Spam and Virus Filter?
• Once spam has been deleted from the quarantine, can it be retrieved?
• What email is filtered?

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