TECHNICAL SUPPORT

When you need assistance, we’re here to help! If you have a simple question, you might find the answer in our Frequently Asked Questions section below.

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Cable

• I can get all of my lower channels, but the higher channels aren't coming in. Why is this happening?
• None of my channels are coming in. What should I do?

Conference Calling

• How do I delete a conference call?
• How do I modify a conference call?
• How do I schedule a conference call?
• How do I use Alliance's conference calling service?

Dial-up Internet

• How do I check my on-line time?
• How do I set up a dial-up connection in Windows XP?
• What is my local dial-up number?

DSL High-Speed Internet

• How do I configure a Linksys Router to work with ADSL?
• How do I reboot my DSL modem?
• I can't get connected and my DSL light is off. What's the problem?
• Is there a user guide for DSL High-Speed Internet?

Fiber High-Speed Internet

• How do I configure a router to work with Internet over fiber?
• Is there a a user guide for High-Speed Internet over Fiber Optics?
• What about security on a fiber network?

Find Me

• How do I use Alliance's Find Me service?

General Internet Questions

• How do I access the Windows Vista network properties?
• How do I avoid getting Spam?
• How do I avoid getting viruses?
• How do I change my username or password?
• How do I check my e-mail away from home?
• How do I prevent hackers from getting into my computer?
• How do I report spam?
• How do I search the Web?
• How do I set up my home page?
• How do I use FTP (File Transfer Protocol)?
• I am having problems with the Internet. Where do I go for help?
• I am trying to open a window from a Web page in Internet Explorer, but nothing happens. What is wrong?
• I have upgraded to Internet Explorer 7, and now it takes longer to load Web pages. Why?
• I keep getting the following errors. What are these?
• What are the e-mail server settings?
• What are the system requirements for your service?
• What does "This page cannot be displayed" mean, and how do I fix it?
• Why are my Internet speeds so slow?

Online Safety

• How can I prevent my children from accessing inappropriate material on the Internet?
• How do I avoid getting e-mail viruses?
• How do I avoid getting spam?
• How do I prevent hackers from gaining access to my computer?
• Is my computer safe if I don't have any programs that protect it from outside threats?
• Is there a guide for the Internet lingo my kids are using when online?
• Is there a program that contains pop-up blocker, anti-virus, anti-spam, firewall, privacy control and parental control features all in one package?
• What is spyware and how do I get rid of it?
• Where do pop-up ads come from and how do I stop them?
• Why do I need an anti-virus program along with Alliance’s e-mail virus filter?
• Why should I avoid using file-sharing programs to download free music, software, etc.?

Spam and Virus Filter

• Do I need to wait for the notification message to check my Quarantine?
• How can I delete the messages in my Quarantine?
• How do I log into my spam quarantine?
• How do I use my Alliance Spam and Virus Filter?
• Once spam has been deleted from the quarantine, can it be retrieved?
• What email is filtered?

Telephone

Voice Mail

• Add a custom greeting in Phone Central
• Change the current Voice Mail greeting in Phone Central
• Change your Voice Mail PIN from Phone Central
• Delete Voice Mail messages in Phone Central
• Does Alliance Communications offer user guides for the voicemail system?
• How do I change my Phone Central password?
• How do I set Phone Central to be visible when I start my PC?
• Play Voice Mail messages in Phone Central
• Save Voice Mail messages in Phone Central
• Set Phone Central to notify you of new messages
• Set Phone Central to run automatically on the PC no matter who logs on
• Set Phone Central to run automatically when you log on to the PC
• What is announce caller?
• What is auto login?
• What is daily notification?
• What is e-mail notification?
• What is new message notify?
• What is pager notification?
• What is the dial zero number?
• What is the number to deliver?

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