1LINE TERMS AND CONDITIONS

When 1Line is bundled with Premium Channels and High Speed Internet, the advertised price DOES NOT include local service or mandated regulatory charges, such as the FCC end-user fee, TAP/911, taxes and other mandated fees.

Alliance Communications will provide a 24/7 1Line help desk for your convenience. Just dial 811 Monday through Friday from 8 a.m. to 5 p.m. and on Saturdays from 8 a.m. to noon, and our 1Line staff will assist you with your questions or concerns. If you need attention at any other time, our after hours support will assist you. If our after hours help desk is unable to assist you, you may request a technician visit. The visit may incur a $35.00 charge depending on the nature of the service issue and who is responsible for the issue.

The set top box (Gateway) is and will remain the property of Alliance Communications. The customer is responsible for returning the unit after service has been discontinued. If the set top box (Gateway) is not returned or there is blatant damage that renders the Gateway unusable, the customer will be billed for repair or replacement (up to $500.00).

Alliance Communications will provide each customer with up to 3 free remote controls. If a remote is lost or damaged, replacements can be purchased for $29.95. Due to the new technology, the remotes are proprietary to the set top box (Gateway). Generic remotes will not work with this system. In the event that the remote is defective, Alliance Communications will replace it free of charge up to 30 days after the installation or purchase.

Alliance Communications will charge any applicable fees and charges up to the stated amounts:

• Activation Fee - $180.00 (not charged to existing Alliance Cable TV customers)
• Late Fee - $1.00 or 1% of Balance
• Reactivations Fee - $15.00
• Returned Payment Fee - $15.00

It is the customer's responsibility to maintain and enforce the pay-per-view and parental locks on the interactive program guide. Any movies or pay-per-view events billed to your account will be the responsibility of the customer.

New customers should be advised that the first bill might be larger than normal, (prorated for current month, plus next full month, plus possible additional costs for remote, wiring, etc.) These charges will not apply to existing Howard Cable TV customers without the customer's prior knowledge of the charges.

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