Notices

Federal Do Not Call Lists

The National Do Not Call Registry gives you an opportunity to limit the telemarketing calls you receive.  Once you register your phone number, telemarketers have up to 31 days from the date you register to stop calling you.  To register, visit https://www.donotcall.gov/register/Reg.aspx or call toll free 1-888-382-1222.  You must call from the phone number you wish to register. 

The federal list contains exemptions that allow political and survey calls.  In addition, charitable organizations, long distance phone, airline, and insurance companies all have the “right” to place telemarketing calls.  One final exception will allow any company you have received shipment from, made a purchase from, or have made a payment to in the last 18 months, to call and solicit you. 

Privacy Notice

Your privacy matters to us.  We pledge to protect your privacy and keep your trust. As we provide services to you, we gather information about the quality, technical configuration, type, destination, and amount of products and services you use.  We also gather data during application processes.  This information is known as Customer Proprietary Network Information (CPNI) and “Non Public Personal Information”. 

Under federal law, you have a right and Alliance Communications has a duty, to protect the confidentiality of your CPNI.  Alliance Communications will not disclose or sell this information, unless required to do so by law; or upon receipt of an affirmative written request by a customer.  Alliance Communications may share or permit access to your CPNI on a limited, as-needed basis with trusted agents and contractors (billing and technical support vendors) that assist us in providing services.  They share a duty to protect your CPNI.  Know that we limit access to your personal information to employees, agents or contractors who must use the information to provide products and services to you.  Further sharing of this information is restricted by our employee handbook, non-disclosure agreements and the law, in order to guard your personal information.

Statement of Nondiscrimination

Alliance Communications is the recipient of federal financial assistance from the Rural Electrification Administration, an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture, which provide that no person in the United States on the basis of race, color, national origin, age or handicap shall be excluded from participation in, admission or access to, denied benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities.

The person responsible for coordinating this organization’s nondiscrimination compliance efforts is Don Snyders, general manager. The U.S. Department of Agriculture prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal or because all or part of an individual’s income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TDD). To file a complaint of discrimination, write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C.  20250-9410, or call 1-800-795-3272 (voice) or (202) 720-6382 (TDD). USDA is an equal opportunity provider and employer. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.

Information from Alliance Communications

Alliance Communications respects your privacy and observes the privacy rules established by the Federal Communications Commission and other telecom oversight agencies.

Alliance Communications will never sell your account information or provide details of your telephone calls to other parties, unless required by law enforcement.

From time to time, however, we would like to notify you of additional products available from us outside the existing business relationship we have with you. For example, if you have our local voice service, you may be interested to learn about specials on our cable television service. However, you have the right, under federal law, to be excluded from these special notifications.

If it is acceptable to receive information about additional products and services, you need to do nothing. However, if you prefer to be excluded from these notifications, please call the business office by dialing 1-888-271-0717 and leave a message or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 30 days of your receipt of this notice, and we will screen you from all targeted notifications for the next two years. Your Alliance Communications service is not impacted by this notification.

Hearing Aid Compatibility With Mobile Phones

Some wireless phones are measured for compatibility with hearing aids. If the box for your particular model has “Rate for Hearing Aids” or something similar printed on it, the following explanation applies.

When some mobile phones are used near some hearing devices (hearing aids and cochlear implants), users may detect a buzzing, humming or whining noise. Some hearing devices are more immune than others to this interference noise, and phones also vary in the amount of interference they generate.

The wireless telephone industry has developed ratings for some of their mobile phones to assist hearing devices users in finding phones that may be compatible with their hearing devices. Not all phones have been rated. Phones that are rated have the rating on their box or a label on the box.

The ratings are not guaranteed. Results will vary depending on the user’s hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. Trying out the phone with your hearing device is the best way to evaluate it for your personal needs.

M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.

T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them.)

Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones.

Alliance Wireless Handset Offerings and Hearing-Aid Compatibility: