Federal Do Not Call Lists

The National Do Not Call Registry gives you an opportunity to limit the telemarketing calls you receive. Once you register your phone number, telemarketers have up to 31 days from the date you register to stop calling you. To register, visit https://www.donotcall.gov/register/Reg.aspx or call toll free 1-888-382-1222. You must call from the phone number you wish to register.

The federal list contains exemptions that allow political and survey calls. In addition, charitable organizations, long distance phone, airline, and insurance companies all have the “right” to place telemarketing calls. One final exception will allow any company you have received shipment from, made a purchase from, or have made a payment to in the last 18 months, to call and solicit you.

Privacy Notice

Your privacy matters to us. We pledge to protect your privacy and keep your trust. As we provide services to you, we gather information about the quality, technical configuration, type, destination, and amount of products and services you use. We also gather data during application processes. This information is known as Customer Proprietary Network Information (CPNI) and “Non Public Personal Information”.

Under federal law, you have a right and Alliance Communications has a duty, to protect the confidentiality of your CPNI. Alliance Communications will not disclose or sell this information, unless required to do so by law; or upon receipt of an affirmative written request by a customer. Alliance Communications may share or permit access to your CPNI on a limited, as-needed basis with trusted agents and contractors (billing and technical support vendors) that assist us in providing services. They share a duty to protect your CPNI. Know that we limit access to your personal information to employees, agents or contractors who must use the information to provide products and services to you. Further sharing of this information is restricted by our employee handbook, non-disclosure agreements and the law, in order to guard your personal information.

Statement of Nondiscrimination

Alliance Communications is the recipient of federal financial assistance from the Rural Electrification Administration, an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture, which provide that no person in the United States on the basis of race, color, national origin, age or handicap shall be excluded from participation in, admission or access to, denied benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities.

The person responsible for coordinating this organization’s nondiscrimination compliance efforts is Don Snyders, general manager. The U.S. Department of Agriculture prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal or because all or part of an individual’s income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TDD). To file a complaint of discrimination, write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or call 1-800-795-3272 (voice) or (202) 720-6382 (TDD). USDA is an equal opportunity provider and employer. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.

Information from Alliance Communications

Alliance Communications respects your privacy and observes the privacy rules established by the Federal Communications Commission and other telecom oversight agencies.

Alliance Communications will never sell your account information or provide details of your telephone calls to other parties, unless required by law enforcement.

From time to time, however, we would like to notify you of additional products available from us outside the existing business relationship we have with you. For example, if you have our local voice service, you may be interested to learn about specials on our cable television service. However, you have the right, under federal law, to be excluded from these special notifications.

If it is acceptable to receive information about additional products and services, you need to do nothing. However, if you prefer to be excluded from these notifications, please call the business office by dialing 1-888-271-0717 and leave a message or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 30 days of your receipt of this notice, and we will screen you from all targeted notifications for the next two years. Your Alliance Communications service is not impacted by this notification.

MINNESOTA RELAY
Are you having trouble using the telephone due to a hearing or speech disability? Minnesota Relay is a free service that uses a specially trained communications assistant (CA) to facilitate the telephone conversation between a person who has a hearing loss or a speech disability and the person with which they wish to speak. Calls can be made to anywhere in the world (long distance charges apply), 24 hours a day, 365 days a year. All calls are completely confidential.

To make a Minnesota Relay, call just dial 7-1-1. Once connected to the relay service, tell the CA the type of relay call you wish to make. Or, you may dial the specific toll-free number for the type of relay service.

Captioned Telephone (CapTel™)
CapTel is an amplified telephone and relay captioning service that allows people who are hard of hearing to see word-for-word captions of their telephone conversation on a bright, easy-to-read display window built into the CapTel phone, while also listening to what is being said using their residual hearing (much like TV captioning). Requires a CapTel phone. If you wish to contact a person who uses a CapTel phone, dial: 1-877-243-2823.

Voice Carry Over (VCO): 1-877-627-3024
Allows a person who has difficulty hearing on the phone to voice their conversations directly to the other person on the call. The CA then types the other person’s response to the VCO user. Requires a special telephone.

Two-Line VCO: 1-866-855-4611
Allows a VCO user to use one telephone line for speaking directly to the other person, while the second line is used to receive the CA’s typed response from the other person. This enhanced feature provides a more natural flow of conversation without the pauses of single-line VCO calls. There are additional service and equipment requirements.

Hearing Carry Over (HCO): 1-800-627-3529
Allows a person who can hear but who has very limited or no speech capability to make and receive phone calls. The HCO user types his/her conversation for the CA to read to the other person, and listens directly to the other person’s response. Requires a special telephone.

Text Telephone (TTY): 1-800-627-3529
Allows a person who is deaf, hard of hearing, or speech disabled to use a TTY to communicate with the other person on the call.

Standard Telephone: 1-800-627-3529
A hearing person may use a standard telephone to place a relay call and easily converse with a person who is deaf, hard of hearing, or speech disabled.

Speech-to-Speech (STS): 1-877-627-3848
Allows a person who has difficulty speaking or being understood on the phone to communicate using his or her own voice or voice synthesizer. The CA revoices the words of the person with a speech disability so the other person on the call can understand them. No special telephone is required.

Computer (ASCII): 1-800-627-3529
Computer users can also access Minnesota Relay. Set your communications software to the following protocols: speeds ranging from 300 to 2400; 8 Bits; No Parity; 1 Stop Bit; Full Duplex. When calling at a rate of 300 or below, follow the above using Half Duplex.

Spanish Relay: 1-877-627-5448
The CA relays calls between a Spanish speaking person with a hearing or speech disability and a Spanish speaking hearing person.

900 Pay-Per-Call Services: 1-900-230-3324
Allows a relay user to connect to any pay-per-call service.

Emergency Assistance
TTY callers should dial 9-1-1 directly in an emergency. All 9-1-1 centers are equipped to handle TTY calls. Minnesota Relay can process emergency calls, but this may delay the response to your call.

Billing Options for Long Distance Relay Calls
• Direct • Collect • Third-party billing • Pre-paid or carrier calling card

For More Information on Minnesota Relay Services:
www.mnrelay.org
1-800-657-3775

Filing a Complaint
To file a complaint regarding Minnesota Relay, please call 1-800-657-3775. You will need to provide the date and time of the relay call, the CA’s identification number, and the nature of your complaint. To file a relay complaint with the Federal Communications Commission, call toll-free at 1-888-225-5322 (voice), 1-888-835-5322, (TTY), or file online at http://esupport. fcc.gov/complaints.htm.

Telephone Equipment Distribution (TED) Program
The TED Program provides free specialized telecommunications equipment to income eligible Minnesotans who are having trouble using the telephone due to a hearing, speech or physical disability. For information on the TED Program, go www.tedprogram.org or call 1-800-657-3663 (voice) or 1-888-206-6555 (TTY).

 

SOUTH DAKOTA RELAY
Relay South Dakota provides telephone accessibility to people who are deaf, hard-of-hearing or speech-disabled. Relay South Dakota is available 24 hours a day, 365 days a year, with no restrictions on the length or number of calls placed. Relay South Dakota provides state-of-the-art technology; a full range of features and highly trained, professional Communication Assistants (CAs) to ensure that users are able to communicate easily and effectively - every time they place a relay call. All calls are strictly confidential and no records of any conversations will be maintained. Use Relay South Dakota when you need to be heard and be understood on the phone.

What Equipment Do I Need to Use Relay?
The most common telephone device used to make a relay call is a TTY (text telephone). There are other telephone devices available, depending on the type of relay services used. South Dakota residents who are deaf, hard of hearing, deaf-blind or speech-disabled are eligible to receive specialized telephone equipment through the Equipment Distribution Program at CSD at minimal or no cost. For more information on how to obtain specialized telephone equipment in your area, call toll free 866-246-5759 (v/tty).

How to make a relay call?
1. Dial 7-1-1 from anywhere inside South Dakota, or dial toll-free (800) 877-1113 from anywhere outside the state.
2. Ask the communication assistant to dial the area code and telephone number you are calling.
3. The communication assistant will type the spoken words to the TTY user and voice the typed words back to the standard phone you are calling.
4. Speak slowly and directly to the person you are calling, not to the relay operator.
5. Remember to say "go ahead" (typed "GA" on the TTY) each time you finish your part of the conversation to let the other person know to respond.

Make a Relay Call Today
(800) 877-1113 TTY
(800) 877-1113 Voice
(800) 877-1113 ASCII
(877) 981-9744 STS
(877) 981-9743 Spanish
(900) 230-3301 (TTY/Voice/ASCII/Spanish)
(877) 981-2117 VCO Direct
(800) 770-6770 Sprint Customer Service

Telecommunication Equipment Distribution Program
TEDP is for people who are deaf, hard of hearing, deaf-blind or speech-impaired or have difficulty communicating on the telephone. Special equipment is available at no cost to enhance telephone communication.

To be eligible for equipment:
• You must be a resident of South Dakota
• You must have difficulty communicating on the telephone because of a severe hearing or speech impairment. (A severe hearing loss requires the use of a TTY or volume amplifier to communicate effectively on the telephone. Severe speech impairment means a speech condition that requires the use of a TTY to communicate effectively on the telephone.)
• You have existing telephone service in your home. To get an application and certification form for TEDP, call CSD at (605) 367-5759 (V/TTY) or toll free (866) 246-5759 (V/TTY) or go to www.sdrelay.com.

 

RELAY IOWA
What is Relay Iowa?
Relay Iowa is a specialized service that guarantees all citizens access to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifically people who are deaf, deaf-blind, hard of hearing or have speech impairments, can communicate on the telephone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and Captioned Telephone in order to connect with family, friends or businesses with ease.

How does relay work?
Dial 7-1-1 or the appropriate toll-free number provided below to connect with Relay Iowa. A Communication Assistant (CA) will ask for the area code and number of the person you wish to call and will begin relaying the conversation. Generally, the CA will voice the typed message from the text telephone (TTY) user to the hearing person on the other end. The CA then relays the hearing person’s spoken words by typing them back to the TTY user. Specialized relay services are also available for people with speech impairments and for Spanish speaking residents.

Captioned Telephone
Captioned Telephone is ideal for people with hearing loss who are able to speak for themselves. A captioned telephone works like any other telephone with one important addition: it displays every word the other party says throughout the conversation. Captioned Telephone users can listen to the caller and read the captions on the display window. To call a Captioned Telephone user, dial: 1-877-243-2823.

How do I apply for specialized equipment?
The Iowa Equipment Distribution Program, called Telecommunication Access Iowa (TAI), helps pay for specialized equipment for residents of Iowa who are deaf, hard of hearing or speech impaired. Qualified individuals can receive a voucher for approximately 95% of the average cost of specialized telephone equipment. To apply online, go to www.relayiowa.com/tai or call 1-800-606-5099 Voice/TTY.

Access Numbers
Dial 7-1-1 or
TTY: 1-800-735-2942
Voice: 1-800-735-2943
VCO: 1-800-735-4313
Spanish: 1-800-264-7190
Speech-to-Speech: 1-877-735-1007
HCO: 1-800-735-2942
Customer Service Information:
Voice/TTY: 1-888-516-4692
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.relayiowa.com