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How to restore your Alliance services following a power outage

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If a power outage disrupts your Alliance services, your phone, Internet and cable services should return automatically once electricity is restored. But if they don't, you should unplug your set-top boxes, DVRs, and routers, wait for a few minutes, and then plug them back in.  

Just as a reminder if you lose power, your Optical Network Terminal will start using its backup battery (if you chose to have one installed) for a few hours. When your ONT is using its backup battery, it will only support phone service and 911 access over a corded phone. Remember that cordless phones need electricity to function.

Call our office at 605-582-6311 or 1-800-701-4980 if you need help restoring your services following a power outage.

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