Blog Archive

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Temporary service disruption on June 24-28

Posted on Monday Jun 24th

Posted in News, Internet, Telephone

On June 24-28, Alliance will be making network changes in isolated areas of LARCHWOOD, LESTER, HUDSON, ALCESTER, INWOOD, and HILLS. These changes will allow us to offer even faster Internet speeds in the future. Unfortunately, these changes will temporarily disrupt Internet, cable and phone services in those isolated areas.

Alliance will give you prior notification when we’re ready to start working in your area. You will receive a phone call to the number you have on record with us. Your services could be down for as little as 15 minutes or for as long as 2-3 hours, but the disruption will only occur one time at your home or business. To restore your services, unplug your wireless router, DVRs and set-top boxes from their electrical outlets and then plug them back in.

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Alliance transitioning to new equipment for offering faster Internet speeds

Posted on Friday Jun 21st

Posted in News, Internet

Alliance currently is transitioning customers to new central office equipment that will give you faster Internet speeds later this year.

However, during this equipment transition, some customers may experience temporary freezing or buffering. High bandwidth users, such as telecommuters and gamers, may notice these issues the most.

Our upgrade will continue thru July, and we are working to minimize services issues as much as possible during this time. Typical troubleshooting tasks like rebooting your router and replacing equipment at your home or business won’t correct this particular issue.

We’re excited to offer customers faster Internet speeds, but we apologize for the inconvenience you may experience during our equipment transition. We appreciate your patience over the next few weeks.

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